Email command: Difference between revisions
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The '''{{tt|email}} [[page type is::command]]''' lists useful game-related emails. |
The '''{{tt|email}} [[page type is::command]]''' lists useful game-related emails. |
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Welcome to the Elanthian Post Office! |
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The following is a list of E-Mail addresses for the various departments you may need to contact. Below the description of the e-mail address is the link to the website form to contact that department, if available. Remember to always use sufficient postage. |
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==Game-related E-mail listing== |
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dr-events@play.net - For communication to the Events Team. |
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dr-libraries@play.net - Address for submitting book manuscripts. |
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dr-orders@play.net - For all concerns related to Orders (also requests to speak with Orders GMs) |
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dr-weddings@play.net - For DragonRealms Wedding concerns. |
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dr-contests@play.net - Address for contest submissions. |
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==All Staff Applications== |
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All Applications: https://www.play.net/dr/apply/gmapps/ |
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Information about positions https://www.play.net/dr/apply/apply.asp |
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==Feedback E-mail listing== |
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feedback@simutronics.com - General Feedback concerns: https://www.play.net/dr/cservice/cs_entry.asp |
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drfeedback@simutronics.com - DragonRealms Feedback concerns: https://www.play.net/dr/cservice/cs_request.asp |
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drplatinum@simutronics.com - For DragonRealms Platinum Feedback concerns. |
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quests@simutronics.com - For Quest/Event related concerns (See NEWS 5 28). |
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restore@simutronics.com - For Character Restoral concerns (See NEWS 5 26): <br /> https://www.play.net/dr/cservice/permarestoral_policy.asp |
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lockout@simutronics.com - For Accounts/characters that have been locked out. |
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==Customer Service/Billing E-mail listing== |
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billing@simutronics.com - For Billing and Account concerns: https://www.play.net/dr/cservice/cs_entry.asp |
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cancel@simutronics.com - For canceling subscriptions/extra characters/whole accounts: <br /> https://www.play.net/dr/account/cancel.asp |
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access@simutronics.com - For those who are having problems accessing their accounts and are unsure why (this includes account reactivations) or are looking to have inactive characters re-attached to the account: <br /> https://www.play.net/dr/account/reactivate.asp |
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transfer@simutronics.com - For those who are looking to transfer characters from one web account to another (See NEWS 5 6): https://www.play.net/dr/cservice/character_transfer.asp |
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custserv@simutronics.com - For the Customer Service department (this is separate from the Feedback e-mail listings). |
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techhelp@simutronics.com - For Techical Assistance with Simutronics services: <br /> |
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https://www.play.net/dr/cservice/cs_entry.asp |
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The Billing Department telephone number is 1-636-925-3172. They are open Monday-Friday from 11AM-6PM Eastern time. |
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==Contacting Staff== |
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DR-<[[:Category:GameMasters|GameMaster]] name>@play.net (without the chevrons/angle brackets: < >) |
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Note that direct emails using GameMaster play.net email addresses should include a CC (copy) to drfeedback@simutronics.com and/or dr-events@play.net. |
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See [[Post:Communicating_With_Staff_-_11/30/2018_-_19:01|Communicating with staff]]. |
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==Syntax== |
==Syntax== |
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Latest revision as of 22:55, 27 September 2020
The EMAIL command lists useful game-related emails.
Welcome to the Elanthian Post Office!
The following is a list of E-Mail addresses for the various departments you may need to contact. Below the description of the e-mail address is the link to the website form to contact that department, if available. Remember to always use sufficient postage.
dr-events@play.net - For communication to the Events Team.
dr-libraries@play.net - Address for submitting book manuscripts.
dr-orders@play.net - For all concerns related to Orders (also requests to speak with Orders GMs)
dr-weddings@play.net - For DragonRealms Wedding concerns.
dr-contests@play.net - Address for contest submissions.
All Staff Applications
All Applications: https://www.play.net/dr/apply/gmapps/
Information about positions https://www.play.net/dr/apply/apply.asp
Feedback E-mail listing
feedback@simutronics.com - General Feedback concerns: https://www.play.net/dr/cservice/cs_entry.asp
drfeedback@simutronics.com - DragonRealms Feedback concerns: https://www.play.net/dr/cservice/cs_request.asp
drplatinum@simutronics.com - For DragonRealms Platinum Feedback concerns.
quests@simutronics.com - For Quest/Event related concerns (See NEWS 5 28).
restore@simutronics.com - For Character Restoral concerns (See NEWS 5 26):
https://www.play.net/dr/cservice/permarestoral_policy.asp
lockout@simutronics.com - For Accounts/characters that have been locked out.
Customer Service/Billing E-mail listing
billing@simutronics.com - For Billing and Account concerns: https://www.play.net/dr/cservice/cs_entry.asp
cancel@simutronics.com - For canceling subscriptions/extra characters/whole accounts:
https://www.play.net/dr/account/cancel.asp
access@simutronics.com - For those who are having problems accessing their accounts and are unsure why (this includes account reactivations) or are looking to have inactive characters re-attached to the account:
https://www.play.net/dr/account/reactivate.asp
transfer@simutronics.com - For those who are looking to transfer characters from one web account to another (See NEWS 5 6): https://www.play.net/dr/cservice/character_transfer.asp
custserv@simutronics.com - For the Customer Service department (this is separate from the Feedback e-mail listings).
techhelp@simutronics.com - For Techical Assistance with Simutronics services:
https://www.play.net/dr/cservice/cs_entry.asp
The Billing Department telephone number is 1-636-925-3172. They are open Monday-Friday from 11AM-6PM Eastern time.
Contacting Staff
DR-<GameMaster name>@play.net (without the chevrons/angle brackets: < >)
Note that direct emails using GameMaster play.net email addresses should include a CC (copy) to drfeedback@simutronics.com and/or dr-events@play.net.