>>Miskton: WRITE ACCEPT error message
This error pops up with alteration scrolls occasionally for various reasons, but isn't as scary as it sounds. When it does, the GM working on the scroll can fix it the next time they check on the scroll. Sometimes the GM working on the scroll may think it processed fully and not re-check that one, since this error usually happens during the delivery phase, though. If you have this pop up and don't get it resolved in a couple of days, you can ASSIST one time to let staff know it happened. The GM or GH answering the assist can then let the GM working on the scroll know that it needs a poke.
In your case Miskton, the GM working on it was notified, and it should be resolved.
>>Videge: Although I did slightly alter it earlier today, so I hope that didn't push me back to the bottom of the pile.
If you've not received initial contact on a scroll, changing it does not ever push anything back. Scrolls are not worked in number order (we don't even see the scroll number in our display of them, which is why we always ask for character and account name when someone wants to check on their scroll), or even necessarily submission order, though obviously when you submit them does impact when they are available to be started.
Scrolls are worked on in the order they are grabbed by the available GMs who are working on them, then by a mix and match of when the player responds and when the GM working on that scroll is around to act on each response.
Some things that may impact when your scroll is begun or completed:
- The requested alteration requires that the GM working on it have completed special requirements before they can work on those sorts of items. This means less GMs can work on that scroll, and it may take a bit longer until one of them is free to work on yours.
- The requested alteration will need significant revision work before it meets alteration rules. Sometimes we GMs have limited time, so being able to take on five scrolls that we know we can complete almost instantly means we can get five cleared out and five customers happy in the short time we might have at that moment. These are usually done first because then we can devote our larger blocks of available time to the scrolls that need the most help, without making the ones that were already ready wait longer.
- The requested alteration requires rare materials to be picked up. This doesn't usually impact when the scroll is begun, but it can impact how long it takes for it to be completed, especially depending on when you play the character that the scroll is for. The GM working on the scroll has to set up a note so that the other GMs know what needs to be picked up, then a GM has to be around and available to do the pick up at the same time that you're around on that character, and then you have to interact with the GM who is trying to pick the rare materials up. Please note that this means that logging the character in to check the scroll for activity then logging back out isn't long enough for us to gather the rare materials and sitting logged in but afk doesn't work either, since this part isn't automated.
- The requested alteration requires lore checks or some other sort of consultation/research to ensure it is accurate and okay to be done in an alteration. This is stuff like items with racial language words engraved upon them, or that reflect some historical, cultural, or otherwise obscure information in a fashion that make take a bit of time to confirm or work out. Sometimes items like this don't take much time at all, and other times they may take a noticeable amount of time while the involved GM or GMs are consulting with the GM working on the scroll.
- Math. Specifically, the ratio of submitted scrolls to the GMs that work on them, and the level of complexity involved in each scroll. This is by far the single most likely thing to cause scrolls to take time. While all of the above (and I'm sure I left some out, this was not intended to be an exhaustive list, just some examples) can influence specific orders of when a scroll starts getting worked on or how long it might take to complete it once it's begun, this makes the largest impact of all.
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