Policy:Repair or replacement of items

Current Policy

POLICY article 14:

Repair or replacement of items

Should it appear that your character is missing some points or that something about your character or its inventory has changed unexpectedly, you may inform us by typing ASSIST and speaking to a GameMaster directly, or by leaving DragonRealms Feedback and giving an explanation of the situation. Simutronics will attempt to investigate the problem, and may, at its sole discretion, authorize adjustments to your score or inventory. GameMasters are empowered to make many on-the-spot decisions about replacement, but some situations will require approval from Simutronics management.

Some missing items are caused by normal means, such as a weapon which is broken in combat, coins lost to a pickpocket, or a mis-typed line to a parser. For example, if you were to type PUT SWORD IN SACK, this would normally put the sword into your own sack, but if there were to be a sack on the ground (perhaps left there by another player), your sword would instead go into that sack, and when you reached for it later, you might think it had just "disappeared." In any case where an item is lost or damaged through this type of normal game mechanics, repair or replacement cannot be authorized.

In many instances, Simutronics' only recourse in determining the cause of a problem a user may experience, is to verify that the programming involved is reliable. If specific game mechanics function correctly, and repeated tests under similar circumstances as the reported problem yield correct results, then we must rule that what the user saw is attributed to some type of communication problem or a misunderstanding of the output. For example, if your sword breaks in combat, and the die roll does not match the expected result, then Simutronics will check the programming involved carefully, and attempt to reproduce the error. In this case, if the breakage system operates correctly thousands of times a day, and attempts to re-create the identical error fail, then the conclusion Simutronics must draw is that the mistake was caused by human error or a communication problem such as line noise, which mangled the output.

Due to recent developments, Simutronics will no longer replace for a character's inventory or score losses caused by delays or disconnections that are the direct result of the service provider the player accesses.